Listen to the Conversation
Analyse conversations from nearly any source to see what your fans and industry are saying.
Gather market intelligence.
Gain relevant feedback across your marketing, service, and sales campaigns with reporting tied to your social accounts from the office or on our mobile app.
Create topic profiles.
Watch for fresh topics and trends from convenient customizable dashboards — so your marketing activities are relevant.
Learn from real discussions.
Drill down to the post level and catch every comment. Listen for mentions of your brand across all networks — and use these insights to drive your marketing strategies.
Tune into customer sentiment.
Monitor audience discussions on topics that matter to your brand using machine-learning sentiment analysis and image recognition.
Engage your community
Respond to social posts, manage your community, and provide customer support.
Manage engagement at scale.
Deploy a single platform for all social media engagement across every department in your company. Securely manage access and roles with user and team workspaces.
Streamline your processes.
With machine learning, gauge brand sentiment and prioritise posts — then automatically route customer activity to the appropriate role in either marketing, sales, or service.
Get a single view of each customer.
Route social posts to your CRM platform to complete the picture of your customer across social, email, and other digital channels.
Provide customer service via social channels.
Open and monitor service cases based on interactions and feedback on popular social media outlets.